File Download System Problems

November 12-13, 2003

On November 12, 2003, the server on which the HRS Web site resides suffered a hardware failure. When the system was restored to service the next morning it become apparent that the User Registration/File Download System was damaged. The underlying database was rebuilt and all tables were reloaded from backups. At 4:00pm, November 13, 2003, repairs to the Download System were completed and HRS Web services were returned to normal.